1. Introduction

At FRANKHOST, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our web hosting services, domain registration, and our website.

2. Information We Collect

We only collect information necessary to provide you with secure and reliable hosting services:

  • Personal Information: Name, email address, phone number, and billing address provided during registration.
  • Payment Data: Credit card details and transaction history (processed securely via encrypted gateways like Pesapal, Stripe, or PayPal).
  • Technical Data: IP addresses, browser types, and server logs necessary for security monitoring and abuse prevention.

3. How We Use Your Information

Your data is strictly used for operational purposes:

  • To provision and manage your hosting accounts and domain names.
  • To process billing, invoices, and automated renewals.
  • To send critical service updates, maintenance alerts, and support responses.
  • To comply with ICANN regulations for domain name registration (WHOIS data).

4. Data Sharing & Third Parties

FRANKHOST does not sell your personal data. We only share information with trusted third parties when absolutely necessary, such as:

  • Domain Registrars (e.g., InternetBS) to register your domain names.
  • Payment Processors to securely handle your transactions.
  • Law enforcement agencies if required by a valid legal subpoena.

5. Data Security

We implement strict security measures to protect your data, including 256-bit SSL encryption, secure datacenter protocols, and strict access controls for our staff. However, no internet transmission is 100% secure, and we encourage clients to enable Two-Factor Authentication (2FA) in their Client Portal.

6. Cookies

We use cookies to keep you logged into your Client Area, remember your preferences, and track website performance. You can disable cookies in your browser, but it may affect the functionality of your control panel.

7. Your Rights

You have the right to access, update, or request the deletion of your personal data. You can manage most of this directly from your Client Area. To request a full account deletion, please open a support ticket.

8. Contact Us

If you have any questions about this Privacy Policy, please contact our data protection team by opening a ticket in your Client Portal or emailing us directly.