Privacy Policy

1. Information We Collect

• Account data: name, email address, phone number, billing details, company details, and login credentials.
• Service data: domains, hosting configurations, tickets, invoices, usage records, and support communications.
• Technical data: IP address, browser type, device information, logs, cookies, and performance telemetry.

2. How We Use Information

• Provide and operate hosting, domain, billing, and support services.
• Authenticate users, process orders, renewals, and service requests.
• Detect fraud, prevent abuse, secure accounts, and meet legal obligations.
• Send service notices, transactional emails, and support responses.

3. Legal Basis and Consent

We process data where necessary to perform a contract, comply with legal duties, protect legitimate interests, or based on your consent. Where consent is required, you may withdraw it in accordance with applicable law and the controls available in your account or browser settings.

4. Sharing and Disclosure

We do not sell personal data. We may share information with trusted processors and providers who help us deliver services, including hosting, payment, email, analytics, domain registration, security, and infrastructure vendors. We may also disclose data where required by law, court order, or to protect rights, users, or systems.

5. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, secure sessions, and measure usage. You can control cookies through your browser settings, but some site functions may not work properly if cookies are disabled.

6. Retention

We retain personal data for as long as needed to provide services, comply with legal and tax obligations, resolve disputes, enforce agreements, and maintain security. Retention periods may vary based on data type and operational need.

7. Security

We use technical and organizational safeguards to protect personal data, including access controls, logging, encryption where appropriate, and routine operational monitoring. No method of transmission or storage is completely secure, but we work to reduce risk responsibly.

8. International Transfers

Because hosting and support systems may rely on infrastructure in multiple countries, your data may be processed outside Uganda. When that happens, we take steps intended to keep data protection consistent with our obligations and the expectations of applicable law.

9. Your Rights

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where we are not required to retain the data.
• Object to or restrict certain types of processing where permitted.
• Request a copy of your data in a portable format where applicable.

10. Children and Minors

Our services are intended for business and adult users. We do not knowingly collect personal data from children without appropriate consent or legal basis.

11. Governing Law

This Policy is governed by the laws of the Republic of Uganda, including applicable data protection requirements. If you have concerns about how we handle your information, contact us first so we can review and respond.

12. Contact Us

Email us at support@frankhost.us for privacy requests, complaints, or questions.